Welcome to the Haven Suites Host Training Program

Delivering Exceptional Stays. Creating Memorable Experiences.

Welcome to the official Haven Suites training course — your guide to becoming a world-class short-term rental host in Kenya’s vibrant hospitality industry.

At Haven Suites, we go beyond just offering accommodation. We provide personalized, professional, and memorable stays that make our guests feel at home, wherever they are. Whether you’re part of our support team, housekeeping crew, or guest relations staff, this course will equip you with the tools, knowledge, and confidence to deliver excellence at every stage of the guest journey.

🎯 Course Goals:

• Understand the heart of our brand and what sets us apart.

• Learn best practices in hospitality, communication, and service delivery.

• Master the guest experience from booking to checkout.

• Build the confidence to handle challenges with professionalism and empathy.

• Become certified as an official Haven Suites Host.

📘 Who This Course Is For:

This training is designed for:

• New and existing Haven Suites team members

• Guest support and operations staff

• Property managers and cleaners under the Haven Suites brand

• Anyone committed to growing within the short-term rental industry

🏅 After Completion:

Upon finishing the modules and assessments, you’ll receive a Certificate of Completion and be recognized as a Certified Haven Suites Host, ready to represent our values and standard of excellence.